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Crossrail East

Patrick Watson

Panel Member

Bob Crease

Bob Crease

Panel Member

Project Overview

Crossrail East is part of the Crossrail project. One of the largest UK infrastructure projects of recent times, Crossrail is designed to improve transport connections across London, increase capacity, and ease congestion. The project has a value of just over £1bn and marks major new transport investment in the capital.

With over 12km of new track, and 200m long trains Crossrail will connect 40 stations between Reading and Heathrow to the west, and Shenfield and Abbey Wood to the east. From 2018 Crossrail East will run 12 trains per hour at peak time between Shenfield and central London dramatically improving commuting times and reliability.

The Crossrail East project includes track upgrades and station improvements along the route from Stratford to Shenfield. In addition, platform extensions allowing longer, higher capacity trains to run will sit alongside further infrastructure improvements, such as extra train stabling capacity, and turnback facilities

Our Role

ResoLex was brought into the Leadership Team of the Crossrail East Programme by the Project Director. For an infrastructure programme of such national importance, it was imperative that the leadership team had the tools to understand potential risks, perceptions of risk, and team dynamics in order for the project to come to successful completion.

Using RADAR, Resolex established a new baseline of potential risks across the numerous stakeholders, businesses, and construction contractors involved in the project. Individual risk evaluations were conducted with each member of the leadership team in confidence. Anonymous at the point of reporting, the exercise and results of the survey enabled each member of the team to explore and raise potential risks. In this way, RADAR provided the means by which project risks, their root causes, and behaviours were identified, and managed.

Value Added

RADAR adds value by providing leading indicators, rather than historical reporting. As such, the Leadership Team were able to undertake root cause analysis on identified risks and go on to determine typical identifiable behaviour around each one. In turn, the Leadership Team were alerted to the tell-tale signals of increasing risk on the project. Thus, mitigation plans could be put in place and monitored.

The result of the workshop-based exercises was the agreement of twenty risk areas that needed to be monitored. Further to this, the associated positive and negative behaviours related to the identified risks could be considered and accurately reported right across all members of the team.

The RADAR system was set up for monthly review periods that cascaded down from the Leadership team to the supply chain. The initial element raised by the RADAR reports was the range of the responses identifying a very varied perception of risk amongst the Leadership Team. Identifying the variance early allowed the Programme Director to focus the Leadership Team on these risks and generate a team understanding of the issues, the risk management, and mitigation associated with them. As a team they were able to quickly reach alignment and an agreed cohesive approach.

The feedback received from the team highlighted the impact that the RADAR report information had on monthly meetings. RADAR enabled them to focus on the most important issues at the most important time.

“To successfully deliver Europe’s largest infrastructure project requires us to clearly and succinctly identify, rationalise and manage a very unique and complex set of challenges, risks and opportunities. ResoLex not only helped us identify those which potentially had the biggest impacts but also prioritise them and develop, implement and monitor our mitigation plans. Moreover, we found it is an excellent tool to stimulate discussion and team working to review strategic and detailed matters.”

Ben Wheeldon, Project Director, Crossrail East